Frequently Asked Questions
Everything you need to know about shopping with Terractive.
How long does shipping typically take?
Standard domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
Are your products covered by a warranty?
Most of our products come with a 1-year limited manufacturer warranty that covers defects in materials or workmanship.
Do you offer bulk or wholesale discounts?
Yes, for orders exceeding 50 units, please reach out to our corporate sales team at sales@terractive.com for a customized quote.